Refund policy

Payments are handled by Paddle.com as Merchant of Record, so refunds are made through Paddle, to the original payment method.

How to ask for a refund

Reply to the Paddle receipt you received by email, or write to us at accounts@bthedj.com within 14 days of the charge. We look at every request and reply within 3 working days.

Cancelling without a refund

If you simply don't want to continue, cancel from the Subscription page: you won't be charged again and you keep access until the end of the period.

Song request tips

A tip is refunded only when the DJ declines the request within 48 hours after the end of the night or the payment, whichever is later. Payments that arrive after requests have closed are refunded automatically. After that window, any refund is up to the DJ (from their own Stripe account). Subscription refunds through Paddle are separate and follow the rules above.